Frequently Asked Questions
Everything you need to know about shopping with Jolie Moi.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online portal to generate a return shipping label.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our vintage-inspired cuts may vary by style.
Do you offer international shipping?
Yes, Jolie Moi ships worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific country and region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Are your fabrics sustainably sourced?
We are committed to ethical fashion. Many of our collections utilize recycled polyester and organic cotton to ensure high-quality style with a lower environmental impact.